Glow
/xxx.glow.app/

Terms of Use

Effective date: 01/04/2026

These Terms of Use (“Terms”) govern the use of the Glow mobile application, related websites, and associated digital services made available by Glow.

Important notice: data protection, privacy, personal data processing, special-category data, consent management, data subject rights, international data transfers, retention, and security measures are governed in detail by Glow’s separate Privacy Notice. In the event of any privacy-related question, the Privacy Notice shall apply in addition to these Terms.

The Glow application and related services are provided by:

Company name: Flexbox Kft.
Registered seat: H- 2724 Újlengyel, Nyári Pál utca 15., Hungary
Company registration number: 02-09-084796
EU identifier: HUOCCSZ.02-09-084796
Tax number / VAT number: 27284450-2-02
EU tax ID: HU27284450

General business contact / website: www.glow.support
Legal / complaints email: legal@glow.support
Privacy contact: privacy@glow.support

In these Terms, the operator is referred to as “Glow”, “we”, “us”, or “our”.

1. Definitions

1. “User” means any natural person who registers for or uses Glow.

   1. “Consumer” means a user acting for purposes outside their trade, business, craft, or profession.

1.3. “Account” means the registered user account associated with a user profile and access credentials.

1.4. “Profile” means the user’s account page, including profile information, photos, settings, preferences, visibility selections, and any related content.

1.5. “Content” means any information, text, image, video, audio, message, reaction, profile field, preference, or other material uploaded, submitted, published, transmitted, or otherwise made available by a user through Glow.

1.6. “Match” means a connection established between users in accordance with the product logic of Glow when mutual interest or another qualifying interaction occurs.

1.7. “Subscription” means a recurring paid digital services for a defined billing period.

1.8. “One-off Paid Feature” means a paid feature that is purchased separately and does not itself constitute a recurring subscription, including visibility or promotion features where offered.

1.9. “Privacy Notice” means Glow’s separate notice describing personal data processing in detail.

1.10. “Community Guideline(s)” means Glow’s separate rules or policy document(s) setting out permitted and prohibited behavior and content on the platform.

1. Acceptance of the Terms and Formation of Contract

2.1. These Terms apply to the Glow mobile application, any related web interfaces, paid features, in-app functionality, support channels, and all digital services made available by Glow under the Glow brand. By registering for Glow, accessing the services, or using any part of it, you confirm by checking a displayed checkbox that you have read, understood, and accepted these Terms and that you consider the contents thereof to be binding upon you, which, as a legally binding agreement between you and Glow for an indefinite period of time, does not constitute a written contract, is not filed, and is created exclusively in electronic form.

2.2. The contract between you and Glow is formed when your registration is successfully completed, or, in the case of paid services, when the relevant purchase is confirmed.

2.3. If you do not agree to these Terms, you must not use Glow.

2.4. Glow reserves the right to amend or supplement these Terms temporarily or permanently at any time in case of changes in applicable laws, business or market needs, requirements affecting Glow, operational needs, product development, or necessity to improve the services. Where a change is material, Glow will provide appropriate notice through the app before it takes effect.

2.5. Changes shall enter into force from the date specified in the electronic notification. Where Glow requires acceptance of updated Terms, users must accept the amended or supplemented Terms through a pop-up window shown when opening the app before they may continue using the services after the effective date. Where mandatory law permits continued-use acceptance for a particular change, continued use after the effective date may also constitute acceptance.

2.6. If a change materially and adversely affects a user’s rights, Glow may, where required by applicable law, provide an opportunity to terminate or discontinue use before the change takes effect.

3. Nature of the Services

3.1. Glow is an online platform-based digital services platform that enables users to create profiles, discover other profiles, express interest, receive recommendations, communicate, share media or albums privately, exchange voice messages or other media in chats, use location-based discovery and event-surfacing functionality, access external ticketing or website links related to events, and use other related social, matching, visibility, story, event-related, verification, and image-exchange features made available through Glow.

3.2. Some parts of Glow are available free of charge, while other features are offered as paid services or in-app purchases. Certain free parts of the services are ad-supported or condition access to additional discovery or similar functionality on viewing advertising where this is implemented in the product.

3.3. Glow offers recommendation, discovery, ranking, filtering, communication, safety, moderation, verification, premium visibility, profile customization, stories, events, private media-sharing, image-exchange, notification, ad-supported, and other community or engagement features.

3.4. Certain recommendations or compatibility features may take into account profile information, app activity, stated interests, preferences, and visibility settings. The exact functioning of such features may evolve over time.

3.5. Glow does not guarantee that any user will obtain matches, responses, dates, relationships, or any particular social or personal outcome.
3.6. Glow is not a marriage brokerage, employment services, background-check provider, medical services, or emergency services.

4. Main Functional Characteristics of the Services

4.1. Glow is a multi-feature digital platform. The principal functions described in this Section are provided for general contractual description purposes only and do not constitute a guarantee that any particular function, sub-function, interface element, user flow, content surface, or user journey will be continuously available in the same form, scope, or technical implementation.

4.2. Subject to eligibility, account status, technical compatibility, geographic availability, applicable law, and product configuration, Glow enables users to access the Services through one or more account authentication methods, including third-party sign-in providers and phone-number-based sign-in or verification flows. Glow may require successful verification, confirmation codes, or other access checks as a condition of registration, sign-in, continued access, fraud prevention, or account security. Users may discontinue use of the Services at any time by ceasing to use the application and by signing out of their account where that functionality is part of the relevant product flow.

4.3. Glow enables users to create, maintain, and update a profile containing profile information, descriptive fields, preferences, photos, media, visibility selections, and other profile-related content. Certain profile fields or profile-display options are optional, restricted, hidden from other users, or available only under specified product conditions. The user is responsible for the accuracy, lawfulness, and appropriateness of profile information and profile content submitted by the user, and Glow reserves the right to determine which profile elements are mandatory, optional, reviewable, restricted, or visible within particular parts of the Services.

4.4. Where the Services permit, users may modify their profile, adjust selected visibility settings, change certain matching or discovery preferences, withdraw certain optional data-sharing selections, and remove or replace profile content. Where a profile field, category, preference, or disclosure is expressly optional in the product flow, the user may discontinue sharing such information and may delete or remove it through the available product controls, subject to any technical limitation, moderation intervention, legal retention obligation, or other constraint described in these Terms or the Privacy Notice. Designated sensitive or especially personal optional preferences may likewise be withdrawn or removed where and to the extent the relevant product flow makes such withdrawal or removal available.

4.5. Glow provides discovery, recommendation, search, preference, filtering, ranking, matching, and similar relevance-based functionalities designed to assist users in finding profiles, content, interactions, services, or other items that may be of interest to them. Filters and similar tools are intended to support personalization and browsing convenience only. The logic, weighting, ordering, scope, availability, and presentation of such functionalities are determined by Glow in its discretion and may depend on profile information, user preferences, visibility choices, prior activity, safety considerations, technical settings, subscription status, and other relevant signals. Such functionalities are assistive in nature only and do not guarantee any match, contact, response, visibility level, compatibility, completeness of results, or other outcome.

4.6. Glow allows users to communicate with other users through messaging and related interaction features, including text-based messaging and the exchange of permitted media, audio, voice notes, images, videos, reactions, and similar user-generated content. Access to messaging functions may be conditioned on matching, account standing, subscription tier, safety controls, technical settings, or other eligibility criteria determined by Glow.

4.7. Glow provides private media-related functionalities, including the upload, storage, organization, sharing, and withdrawal of access to photos, videos, portraits, albums, or other media collections. Private sharing controls, time-limited viewing, single-view access, and similar access restrictions form part of the product functionality as implemented in the relevant user flow. Glow does not guarantee that any shared content will remain available indefinitely, or that access settings will remain unchanged where modification, withdrawal, moderation, technical limitation, legal compliance, or safety intervention is required.

4.8. Glow provides image-related or authenticity-related interaction tools, including portrait-sharing, portrait-exchange, or comparable image-access mechanisms between users. Such functionality forms part of the product and shall not be interpreted as a representation, warranty, or guarantee by Glow regarding the identity, appearance, authenticity, conduct, intentions, or truthfulness of any user.

4.9. Glow provides community-content and themed-content features, including stories, hubs, posts, captions, tags, reactions, likes, authorship display, curated content surfaces, and comparable content-sharing or content-discovery environments. Such features facilitate user expression, interaction, browsing, discovery of topics, or access to selected content environments within the Services. The availability, reach, ordering, visibility, participation rules, or continued publication of such content may depend on moderation decisions, community standards, relevance systems, technical limitations, geographic or age-based restrictions, subscription status, or product changes. Glow reserves the right to review, restrict, remove, de-rank, delay, age-gate, suspend, or otherwise limit such content or access to such features in accordance with these Terms, the Community Guidelines, applicable law, and platform-safety requirements.

4.10. Glow provides event-related functionalities, including the presentation of event information, featured events, upcoming events, event detail surfaces, and links or redirections to external websites, registration interfaces, or ticketing services operated by third parties. Such event-related features facilitate user awareness of, discovery of, or access to events or related opportunities within or adjacent to the Services. Unless Glow expressly states otherwise, external event websites, external ticketing journeys, and third-party purchasing or registration processes are not provided by Glow and remain subject to the terms, conditions, privacy practices, pricing, availability, and performance of the relevant third party.

4.11. Certain features of the Services, including event discovery, nearby-content surfacing, or other location-dependent functionalities, may require access to device-location permissions, device settings, background permissions, internet connectivity, or other technical conditions outside Glow's control. Where such conditions are not satisfied, the relevant function may be unavailable, limited, less accurate, or replaced by a reduced-functionality state. Glow does not guarantee the accuracy, completeness, or uninterrupted availability of any location-dependent output.

4.12. Glow offers verification, authenticity, trust, or account-status features, including verification requests, liveness checks, review processes, badges, labels, or similar trust indicators. Any such indicator reflects only the scope of the specific verification step carried out by Glow or its services providers at the relevant time and does not constitute a guarantee of identity, safety, legality, good faith, present accuracy, future conduct, or user compatibility.

4.13. Glow makes certain features available on a free basis and reserves other features, subscription plans, visibility options, interaction rights, discovery controls, communication tools, digital items, in-app purchases, or enhanced functionalities for paying users, subscribers, purchasers of one-off paid features, or users who satisfy other access conditions implemented in the product. The scope, duration, renewal model, price, billing basis, feature set, entitlements, and conditions attached to free and paid functions may be modified from time to time in accordance with these Terms and applicable law. Where purchases, subscriptions, renewals, cancellations, refunds, or payment processing are handled through an application store, platform operator, or third-party payment provider, the terms and policies of that store, operator, or provider also apply.

4.14. Glow provides in-app notifications, push notifications, reminders, alerts, or similar user communications in connection with account activity, matches, messages, content, verification, events, hubs, billing, safety matters, or services updates. Notification delivery may depend on device configuration, operating-system permissions, third-party platform infrastructure, network conditions, and other external factors. Accordingly, Glow does not guarantee real-time, complete, or uninterrupted delivery of notifications.

4.15. Subject to any mandatory rights available under applicable law, users may, through the functionality made available in the Services from time to time, edit or delete profile content, revoke selected optional disclosures or preferences, and request or effect profile deletion or account closure where such functionality is provided. The availability, timing, method, and consequences of profile deletion, account closure, or the withdrawal of particular optional settings may depend on technical implementation, safety review, billing status, legal retention obligations, or other operational requirements. The functions described in this Section may be introduced, withdrawn, expanded, restricted, suspended, replaced, tested, regionalized, age-gated, subscription-gated, moderated, or otherwise modified by Glow at any time for legitimate legal, regulatory, operational, technical, commercial, security, safety, or product-development reasons, subject always to any mandatory rights the user may have under applicable law.

4.16. Nothing in this Section shall be construed as requiring Glow to maintain any particular event, story, hub, screen design, workflow, ranking method, filter set, content format, user interface logic, subscription configuration, technical implementation, communication channel, or feature architecture, provided that Glow continues to comply with these Terms and with mandatory law.

5. Eligibility and User Representations

5.1. You may only use Glow if you are at least 18 years old and have legal capacity to enter into a binding agreement.

5.2. By using Glow, you represent and warrant that:

a) you are at least 18 years old;
b) the information you provide is accurate to the best of your knowledge;
c) you will keep your account information reasonably up to date;
d) you will use Glow only for lawful purposes and in accordance with these Terms;
e) you are not prohibited by law from using the services.

5.3. You may be asked to provide information relating to identity, age, profile details, preferences, interests, relationship expectations, or other optional profile fields. Some profile fields may be sensitive or intimate in nature. Designated special-category or similarly sensitive profile fields are optional unless explicitly indicated otherwise in the product flow and, where applicable, may only be completed or activated after the user has provided the explicit consent required by the Privacy Notice and the then-current in-app consent flow.

5.4. Glow may implement age-gating, identity verification, authenticity checks, fraud prevention, or similar trust and safety measures where deemed appropriate.

5.5. If Glow offers profile preferences, ranking signals, or search filters, those tools are provided to support discovery and relevance. Glow reserves the right to determine which filters, preferences, or matching controls are available, restricted, weighted, or unavailable. Public Explore filters are intended to act only on values that another user has chosen to make public.

5.6. Certain profile characteristics or categories may be subject to special restrictions, reduced visibility logic, soft-preference treatment, or unavailability as hard exclusion filters, in order to comply with applicable law, platform safety principles, anti-abuse considerations, or the data-processing limits described in the Privacy Notice. Ethnicity, religion / religious practice, and political views are not used as public Explore filters or ranking inputs.

5.7. The availability of any specific field, preference, or filter is a product decision and may be modified, limited, or removed by Glow at any time. Where the Privacy Notice requires a distinction between public visibility and internal use for recommendation, compatibility, or personalization, those uses remain subject to the user’s settings and any consent required under applicable law.

6. Registration and Account Security

6.1. To use Glow, you must create an account through the registration flow made available by Glow using one of the following options:

6.2. You must provide a valid sign-in method and any information reasonably required to create and maintain your account.

6.3. You are responsible for maintaining the confidentiality and security of your account credentials and device access, including any optional device-level biometric lock or similar access-control feature offered by Glow on supported devices.

6.4. You are responsible for all activity conducted through your account unless mandatory law provides otherwise.

6.5. You must notify Glow without undue delay if you suspect unauthorized access to your account or any security breach affecting your account.

6.6. Glow may require additional verification steps before restoring access to an account, processing a complaint, or handling a security-related request.

7. User Profiles and Content

7.1. You remain responsible for the content and information you upload, submit, publish, transmit, or otherwise make available through Glow, including profile content, images, videos, stories, messages, voice notes, albums, event-related content, portrait-swap or face-swap images, shared links, and similar materials.

7.2. You must ensure that your content:

a) is accurate where presented as factual;
b) does not violate any law or third-party rights;
c) does not infringe intellectual property, privacy, personality, or publicity rights;
d) does not contain prohibited, abusive, deceptive, exploitative, discriminatory, or unlawful material.

7.3. You may only upload photos, videos, or other content that you are entitled to use and share.

7.4. You must not impersonate any other person, create a fake identity in a deceptive manner, or misrepresent material facts about yourself.

7.5. Glow may allow you to configure whether certain profile fields are publicly visible, limited in visibility, or hidden from other users. Where you mark a profile field as private, that field is not shown on your public profile. Visibility controls do not necessarily determine whether a field may be used internally for services functionality where the user has separately enabled or expressly consented to such use, where such use is further described in the Privacy Notice, and where such processing is permitted under applicable law.

7.6. Where Glow offers separate settings for:

a) visibility to other users, and
b) internal use for recommendation, compatibility, or personalization,
those settings are distinct and may be managed separately by the user if such functionality is made available in the product. Where applicable under the Privacy Notice, internal use of designated sensitive fields requires the user’s explicit consent under the then-current consent version.

7.7. Glow may apply formatting, compression, cropping, display adaptation, moderation labels, or other technical modifications to user content as reasonably necessary to operate the services.

7.8. Glow does not claim a general right to rewrite or substantively alter user profile content at its discretion. However, within the scope of content moderation, Glow may modify, correct, relabel, crop, blur, adapt, remove, hide, block, disable access to, or otherwise restrict specific content, profile elements, or related data where this is proportionate and reasonably necessary for moderation, legal-compliance, safety, security, fraud-prevention, or platform-integrity purposes. Glow may also correct or update account or profile data upon a verified support request from the user and may make limited technical or formatting adjustments under clause 7.7. The detailed content moderation rules applicable to such actions are set out in Section 11. Nothing in this clause limits any data subject right or other right available under applicable law.

8. License Granted by the User

8.1. To the extent necessary to operate, improve, secure, moderate, and provide the services, you grant Glow a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to host, store, reproduce, process, adapt, display, distribute, and make available your content within the services environment.

8.2. This license is limited to purposes connected with the operation of Glow, including:

a) displaying your content to other users in accordance with your settings and the services logic;
b) moderation, fraud prevention, safety review, appeals handling, and customer support;
c) technical processing, storage, backup, and formatting;
d) recommendation, ranking, discovery, matching, and personalization features as configured by the services and your settings.

8.3. This license ends within a commercially reasonable period after the relevant content is deleted from the active services, except to the extent retention is necessary for legal compliance, legitimate dispute handling, fraud prevention, enforcement, backup cycles, or other lawful purposes described in the Privacy Notice.

9. Prohibited Conduct

9.1. You must not use Glow:

a) in violation of any applicable law;
b) for harassment, stalking, threats, coercion, abuse, extortion, or intimidation;
c) to publish or transmit unlawful, hateful, defamatory, obscene, exploitative, or violent content;
d) to solicit prostitution, trafficking, exploitation, or other illegal sexual or commercial conduct;
e) to distribute malware, spyware, malicious code, spam, scams, or phishing content;
f) to collect, scrape, harvest, or copy user data without authorization;
g) to reverse engineer, interfere with, overload, or undermine the services;
h) to create multiple deceptive accounts or circumvent bans, suspensions, or moderation actions;
i) to deceive other users about your identity, intentions, age, or material characteristics;
j) to advertise or promote third-party products or services without authorization;
k) to engage in conduct that endangers the safety, dignity, privacy, or rights of other users;
l) to use AI-generated or synthetically manipulated images, audio, or videos to misrepresent a person’s identity;
m) to upload or distribute deepfake content featuring the faces or voices of real people, particularly in an intimate context;
n) to misuse face-swapping or image-swapping features to create deep-fake-style content.

9.2. You must not upload, request, or distribute intimate or explicit material in violation of law or without the necessary consent of the persons concerned.

9.3. You must not use Glow to process or publish another person’s personal data where you do not have a lawful basis or valid authorization to do so.

9.4. Glow may specify additional prohibited conduct in the Community Guidelines, which form part of the contractual framework governing your use of the services.

10. Community Safety and User Interactions

10.1. Users are solely responsible for their own interactions with other users, both online and offline.

10.2. You should exercise appropriate caution when communicating with others, sharing personal information, arranging meetings, or engaging in any offline interaction.

10.3. Glow does not guarantee the identity, intentions, truthfulness, compatibility, conduct, or safety of any user.

10.4. Glow does not conduct comprehensive criminal background screening of all users unless expressly stated otherwise.

10.5. Glow may provide safety features, reporting options, blocking tools, verification mechanisms, warnings, or educational prompts, but such measures do not eliminate all risks associated with user interactions.

10.6. If you believe another user presents an immediate risk, violates the law, or threatens safety, you should contact the appropriate authorities where relevant and also report the matter to Glow through the available reporting tools.

11. Content Moderation Rules

11.1. Purpose and relationship with the Community Guidelines

11.1.1 This Section governs how Glow monitors, detects, reviews, restricts, removes, and otherwise enforces rules in relation to User Content, User behavior, and misuse of the Services.

11.1.2 The substantive standards of acceptable content and conduct on Glow are set out primarily in the Community Guidelines, together with the other applicable provisions of these Terms, the Privacy Notice, and any feature-specific rules made available within the Services.

11.1.3 This Section does not restate the Community Guidelines in full. Instead, it explains the moderation, reporting, blocking, review, enforcement, and platform-protection mechanisms through which those standards are applied in practice.

11.1.4 Where content or conduct may not be expressly listed in the Community Guidelines but, in Glow’s reasonable judgement, presents a comparable risk to user safety, consent, dignity, authenticity, privacy, legal compliance, or platform integrity, Glow may take action under this Section consistently with the principles underlying the Community Guidelines.

11.1.5 In the event of any inconsistency between this Section and the Community Guidelines, Glow shall interpret and apply both documents in a manner that best protects users, preserves platform integrity, and ensures compliance with applicable law.

11.2. Definitions for the purposes of this Section

11.2.1 “User Content” means any data, material, communication, signal, or information made available by a user through Glow, whether public, semi-public, limited, or private, including profile information, display names, usernames, bios, photos, albums, videos, captions, comments, posts, stories, replies, reactions, voice notes, direct messages, event listings, event discussions, community-space content, reports, and supporting evidence.

11.2.2 “Moderation Action” means any intervention by Glow in relation to content, visibility, interaction, account status, event participation, messaging, community participation, or access to the Services.

11.2.3 “Restricted Surface” means any area of the Services where content is subject to heightened presentation or safety controls, including without limitation discovery-facing profile surfaces, public profile media, post previews, stories, event covers, open feeds, and similar broadly visible surfaces.

11.2.4 “Safety Report” means a user-submitted notice alleging that content, conduct, an account, an event, or a feature is unlawful, abusive, unsafe, misleading, fraudulent, or otherwise contrary to the Community Guidelines or these Terms.

11.2.5 “Automated Means” means AI-based, rule-based, algorithmic, or other technical systems used by Glow to detect, classify, flag, collect, organize, or otherwise assess content, behavior, or accounts for moderation-related purposes.

11.3. Scope of moderated content and conduct

11.3.1 These Content Moderation Rules apply across the entire Glow ecosystem, including all current and future features made available through the Services.

11.3.2 Without limitation, Glow may moderate:

a) account registration details and access-related information;
b) usernames, display names, bios, profile fields, profile photos, albums, face images, and other profile media;
c) discovery-facing content and visibility-enhancement features, including boosted placement and profile presentation;
d) likes, super-likes, match-related interactions, and associated communications;
e) direct messages, shared media, voice notes, private links, portrait-swap functionality, consent-gated media, and NSFW acceptance flows;
f) posts, stories, captions, comments, replies, reactions, post previews, and related community interactions;
g) event titles, event descriptions, banners, images, event chat, attendee discussions, attendance-related conduct, and administrator-published event communications and related behavior;
h) group chats, community spaces, space administration conduct, and member interactions;
i) reports, appeals, evidence submitted to Glow, and use of safety tools; and
j) any conduct on or through Glow that is connected to user safety, consent, platform integrity, fraud prevention, legal compliance, or misuse of the Services.

11.3.3 These rules apply whether the relevant content or conduct is public, semi-public, visible only after matching, visible only to participants in an event or group, visible only to a selected story audience, or shared privately.

11.3.4 Reduced visibility, ephemeral access, private sharing, matching status, sexual context, kink context, or adult-community context does not exempt content or conduct from moderation.

11.4. General moderation standard

11.4.1 Glow may take Moderation Action where it reasonably believes that content or conduct:

a) violates the Community Guidelines or these Terms;
b) is unlawful or may expose Glow, its users, or third parties to legal or regulatory risk;
c) undermines consent, safety, privacy, authenticity, or dignity;
d) involves underage risk, coercion, harassment, stalking, discrimination, fraud, impersonation, exploitation, non-consensual intimate content, or other serious abuse;
e) misuses product functions, including matching, messaging, posting, stories, event participation, community participation, reporting, blocking, boosting, filtering, or account creation;
f) interferes with platform integrity, moderation processes, trust and safety controls, or technical safeguards; or
g) is reasonably likely to harm users, impair the operation of the Services, or damage Glow’s brand, compliance position, or community trust.

11.4.2 Glow may consider context, severity, intent, pattern of behavior, user vulnerability, prior enforcement history, credibility of available evidence, and the nature of the relevant product surface when deciding whether and how to act.

11.5. Surface-specific moderation rules

11.5.1 Profiles and identity-facing content

11.5.1.1 Profiles must be used honestly and, in a manner, consistent with the Community Guidelines and these Terms.

11.5.1.2 Glow may remove, blur, relabel, restrict, or reject profile names, bios, profile images, face images, albums, descriptive fields, preference labels, or other profile materials that are misleading, abusive, discriminatory, coercive, exploitative, sexually explicit beyond the permitted surface, or otherwise unsuitable for the relevant part of the Services.

11.5.1.3 Glow may take action against profiles that appear to misrepresent age, identity, appearance, verification status, role, qualifications, event authority, or affiliation with Glow.

11.5.1.4 Glow may apply stricter moderation thresholds to discovery-facing and publicly visible profile surfaces than to content exchanged privately between matched adult users.

11.5.2 Messages, media sharing, and matched interactions

11.5.2.1 Messaging on Glow is intended for consensual communication following a mutual match or such other access logic as Glow may implement. Glow may moderate text, images, video, audio, portrait-swap functions, private media links, albums, and other media shared through messaging tools.

11.5.2.2 Glow may remove content, restrict messaging, close conversations, or suspend accounts where messaging features are used for harassment, repeated unwanted sexual advances, coercion, threats, extortion, doxxing, impersonation, spam, scams, or other prohibited conduct.

11.5.2.3 Where Glow provides consent-based or NSFW controls, users must use those controls honestly and may not evade, manipulate, or misuse them to expose other users to unwanted explicit material.

11.5.3 Posts, stories, comments, replies, and community discussions

11.5.3.1 Users may not use posts, stories, captions, comments, replies, reactions, or community discussions to harass, dogpile, shame, expose, bait, threaten, deceive, or target other users.

11.5.3.2 Glow may remove, restrict, blur, age-gate, de-rank, or otherwise limit posts, stories, and related content that are misleading, fraudulent, dangerous, unlawful, abusive, spam-like, privacy-invasive, non-consensual, or inappropriate for the relevant audience or product surface.

11.5.3.3 Glow may apply stricter moderation to content appearing in open feeds, previews, discovery-facing surfaces, stories, or other broadly visible contexts.

11.5.4 Events and event-related conduct

11.5.4.1 Event titles, descriptions, banners, images, rules, administrator communications, attendance-related communications, and event discussions must be accurate, lawful, and consistent with the Community Guidelines and these Terms.

11.5.4.2 Events on Glow are published or announced by Glow administrators. Users may not misuse event pages, discussions, attendance-related features, or related event functions in a manner that is misleading, fraudulent, coercive, unsafe, exploitative, discriminatory, unlawfully commercial, or otherwise unsuitable for the Services.

11.5.4.3 Without limitation, Glow may take action where an event or event-related conduct:

a) misrepresents the nature, location, price, organizer, safety conditions, attendance requirements, or expected conduct of the event;
b) is used to solicit unlawful activity, extortion, trafficking, predatory targeting, or off-platform scams;
c) pressures attendees into sexualized, degrading, dangerous, or otherwise non-consensual conduct;
d) exposes attendees to hate, harassment, stalking, doxxing, retaliation, or credible offline danger; or
e) uses event pages, images, or discussions as a channel for spam, manipulation, impersonation, or unsafe adult content outside the permitted context.

11.5.4.4 Glow may remove or edit event-facing content, suspend an event, close event discussions, remove users from participation, or disable event-related functionality where appropriate.

11.5.5 Group chats and community spaces

11.5.5.1 Group chats and community spaces remain subject to these Terms notwithstanding any community-specific themes, rules, or membership limitations.

11.5.5.2 Glow may intervene where such spaces are used for harassment, coercion, non-consensual explicit exposure, organized abuse, discrimination, predatory recruitment, unlawful activity, event-related misconduct, false reporting campaigns, or moderator abuse.

11.5.5.3 Glow may remove content, close chats, suspend posting rights, remove moderators or hosts, freeze participation, or shut down a space where necessary.

11.6. Block function

11.6.1 Glow provides users with a block function enabling them, after opening another user’s profile from the relevant area of the Services, to unilaterally discontinue contact with that user, prevent further communication, and reduce or prevent profile visibility between the relevant users. Such access is available from areas including Explore, For You, Liked You, the Matches section of the message list, and a specific chat.

11.6.2 Unless Glow states otherwise within the Services, blocking shall take effect immediately and shall not require the blocking user to provide a reason.

11.6.3 Glow may choose not to notify the blocked user of the reasons for a block.

11.6.4 Blocking is a user safety and boundary-setting tool. A block does not, by itself, constitute a finding that the blocked user violated these Terms.

11.6.5 Glow may store and use block-related data for safety, fraud prevention, abuse detection, system integrity, and enforcement purposes.

11.6.6 Circumventing another user’s block, attempting re-contact through another account, pressuring others to relay messages, or using events, posts, stories, chats, or community spaces to evade a block may constitute a serious violation.

11.7. Reporting function and user notices

11.7.1 Glow provides users with tools to report accounts, profiles, usernames, images, albums, posts, stories, comments, messages, media, voice notes, events, community spaces, organizers, moderators, attendees, and other conduct. Such access is available from areas including Explore, For You, Liked You, the Matches section of the message list, and a specific chat. Profile-level reporting is available after opening another user’s profile from relevant services areas, and a specific message can be reported from within a chat.

11.7.2 Where Glow provides a report form, the reporting flow requires the reporting user to select a predefined reporting reason and provide a free-text explanation meeting the minimum character threshold specified in the interface. That explanation must contain at least 20 characters.

11.7.3 Screenshot attachment is generally not available through the reporting flow. In relevant interfaces, including listing screens, profile views, and messages, screenshots generally cannot be taken.

11.7.4 A user may submit a report whether or not they have first blocked the relevant user or content.

11.7.5 Glow may accept anonymous, pseudonymous, or identified reports, subject to its operational requirements and applicable law.

11.7.6 By submitting a report, the reporting user represents that, to the best of their knowledge, the report is made honestly and in good faith.

11.8. Review, prioritization, and moderation workflow

11.8.1 Glow may review content and conduct:

a) in response to user reports;
b) through proactive safety or integrity screening;
c) through Automated Means;
d) through human moderation; or
e) through any combination of the foregoing.

11.8.2 Glow may triage and prioritize reports and internal flags according to severity, credibility, urgency, evidence, scale, recurrence, vulnerability indicators, and risk of offline harm.

11.8.3 Reports and flags involving minors, suspected child sexual exploitation, non-consensual intimate content, extortion, impersonation, threats, stalking, violent risk, fraud, harassment, unauthorized use of images, or credible offline danger may be subject to elevated priority, accelerated review, and immediate precautionary intervention.

11.8.4 Glow may temporarily hide, blur, freeze, de-rank, restrict, gate, or otherwise limit access to content, accounts, events, chats, or community functions while a review is pending.

11.8.5 Glow is not required to keep reported content visible during review where doing so could increase harm, create legal exposure, or undermine trust and safety.

11.8.6 Submitted reports are transferred to a moderation interface in which authorized company employees review and moderate reports, including on an item-by-item basis. In connection with a specific report, moderators see the reporting and reported profiles, the reported item where relevant, and related contextual information that Glow considers necessary and lawful for moderation.

11.8.7 Glow also considers internal safety signals, account history, prior reports, repetition patterns, linked accounts, technical indicators, authenticity concerns, and other contextual information when reaching a moderation decision. Glow develops review context designed to support accurate and proportionate moderation, including visibility, where lawful, into general usage patterns and other reports connected to either relevant profile in order to assess repeated reporting behavior, repeated reports concerning a profile, or similar patterns.

11.8.8 Where applicable law prescribes a deadline for acting on reports or moderation matters, Glow shall seek to comply with that deadline as the applicable outer limit, while retaining discretion to prioritize more serious matters for faster review.

11.9. Automated and AI-assisted moderation

11.9.1 Glow uses Automated Means, including AI-based or machine-assisted systems, to detect, classify, flag, collect, organize, or otherwise assess content, conduct, events, profiles, media, or accounts for moderation-related purposes.

11.9.2 Without limitation, such systems are used for:

a) NSFW and nudity detection;
b) underage risk detection;
c) detection of harmful imagery, violence, or prohibited material;
d) text analysis, including detection of abusive, fraudulent, coercive, or otherwise prohibited content;
e) detection of impersonation or misleading synthetic content;
f) behavioral abuse detection, including spam, coordinated abuse, platform manipulation, or ban evasion; and
g) fraud prevention, security, trust and safety, and legal compliance.

11.9.3 Moderation decisions and enforcement outcomes under this Section involve human review. Automated Means support data collection, surfacing, organization, and assessment relevant to moderation, but Glow does not use fully automated decision-making under this Section, including for automatic suspension.

11.9.4 Glow uses human review, including escalation to trained moderators or specialized reviewers, where context, severity, user impact, legal sensitivity, or applicable law requires it.

11.9.5 To the extent required by applicable law, users may request review of certain moderation outcomes through Glow’s then-current appeal or support procedures.

11.10. Enforcement measures

11.10.1 Glow may take any Moderation Action reasonably considers appropriate, proportionate, and necessary in light of the nature of the content, conduct, product surface, prior history, risk level, and applicable law.

11.10.2 Moderation Actions may include, without limitation:

a) refusing, rejecting, or preventing upload or publication;
b) removing, disabling access to, blurring, cropping, relabeling, or hiding content;
c) limiting visibility, de-ranking, de-amplifying, or otherwise reducing distribution or discoverability;
d) issuing a warning, notice, reminder, or educational prompt;
e) requiring relabeling, profile correction, age or identity reverification, or other remedial steps;
f) closing or restricting a message thread or media-sharing function;
g) limiting use of likes, super-likes, boosts, posting, commenting, stories, messaging, event participation, community participation, reporting, or other features;
h) removing a post, story, comment, event-related function, group chat, or community space;
i) restricting an account, suspending an account, or permanently terminating an account;
j) preventing re-registration or taking linked-account action where reasonably necessary;
k) preserving evidence, logs, or content for trust and safety, legal defence, or regulatory reasons; and
l) referring matters to competent authorities, legal advisers, platforms, payment providers, or other third parties where legally required or reasonably necessary to address serious abuse.

11.10.3 Glow may apply enforcement on a content-level, feature-level, event-level, space-level, or account-level basis.

11.10.4 Glow may apply immediate action without prior notice where it reasonably considers that urgent intervention is necessary.

11.11. Repeat offenders and severe abuse

11.11.1 Repeated violations, repeated reports substantiated by Glow, attempts to circumvent prior enforcement, or patterns of abusive conduct may result in progressively stricter enforcement.

11.11.2 Glow may treat the following as aggravating factors:

a) repeated non-consensual conduct;
b) repeated harassment after rejection, blocking, or removal;
c) ban evasion, duplicate accounts, or linked-account misuse;
d) coordinated abuse, targeted campaigns, or retaliation against reporters;
e) misuse of adult, kink, fetish, event, story, or community features to pressure or exploit others;
f) impersonation, fraud, extortion, or deceptive event-related conduct;
g) non-consensual sharing of intimate material or private information; and
h) conduct creating credible offline risk.

11.11.3 Glow may impose permanent removal, linked-account restrictions, or other heightened measures without first issuing a warning where the relevant conduct is serious enough to justify immediate decisive action.

11.12. Abuse of reporting, blocking, and moderation processes

11.12.1 Users must not misuse Glow’s reporting, blocking, evidence-submission, appeal, or safety-contact mechanisms.

11.12.2 Prohibited misuse includes, without limitation:

a) knowingly false, fabricated, malicious, retaliatory, vexatious, or bad-faith reports;
b) falsified screenshots, doctored evidence, or impersonated complainants;
c) organized or mass-reporting campaigns intended to silence, harass, or remove another user unfairly;
d) abuse of blocking or reporting tools to manipulate event attendance, discussion outcomes, visibility systems, or moderation queues; and
e) interference with a legitimate safety investigation.

11.12.3 Glow may treat abuse of reporting or moderation processes as an independent violation and may impose Moderation Action accordingly.

11.13. User communication and procedural discretion
11.13.1 The filing of a report does not, by itself, entitle the reporting user or the reported user to a separate acknowledgement, notification, tracking number, or status update, unless Glow chooses to provide one or applicable law requires otherwise.

11.13.2 Where feasible and appropriate, Glow may notify a user that content has been restricted, removed, or otherwise actioned, or that their account or feature access has been limited.

11.13.3 Glow may, but is not obliged to, provide reasons, categories, explanatory summaries, or a case reference for Moderation Actions. Where a profile is suspended or permanently removed, Glow may provide a case reference for purposes of email appeal or requests for further information.

11.13.4 Glow may withhold detail where disclosure could:

a) create safety risks;
b) reveal anti-abuse systems or detection criteria;
c) prejudice another user’s privacy or rights;
d) compromise an ongoing investigation;
e) reveal the identity of a reporter, moderator, or other internal reviewer except to the extent required by law; or
f) increase the risk of evasion, retaliation, or further harm.

11.13.5 Nothing in this Section obliges Glow to mediate disputes between users, disclose reporter identities, disclose moderator identities, describe detailed internal decision-making steps, or preserve access to content pending review, except to the extent required by law.

11.14. Appeals and review requests

11.14.1 A user may contact Glow to contest a Moderation Action, submit clarifying information, or request further review, subject to Glow’s applicable procedures, deadlines, and evidence requirements.

11.14.2 Glow may set reasonable procedural conditions for review requests, including time limits, channel requirements, identity verification, and document or evidence submission.

11.14.3 Glow may decide, in its discretion, whether a matter is eligible for reconsideration, whether additional human review is warranted, and whether interim restrictions remain in place during review.

11.14.4 Glow may uphold, vary, or reverse a Moderation Action following review.

11.14.5 Except where mandatory law provides otherwise, Glow’s determination following review shall be final for the purposes of the Services.

11.15. Legal compliance, evidence preservation, and cooperation

11.15.1 Glow may preserve reports, moderation records, internal notes, account data, technical signals, and relevant content for moderation, audit, fraud prevention, legal defence, regulatory compliance, or law-enforcement cooperation purposes, subject to applicable law.

11.15.2 Glow may disclose relevant information to competent authorities, courts, regulators, app-store operators, payment providers, hosting providers, legal advisers, or other appropriate third parties where:

a) required by law;
b) necessary to investigate or respond to unlawful conduct;
c) necessary to protect a person from imminent harm; or
d) reasonably necessary to defend Glow’s legal rights or maintain platform safety and integrity.

11.15.3 Users must cooperate honestly with lawful and legitimate moderation, verification, and safety processes initiated by Glow.

11.16. No waiver; evolving moderation standards

11.16.1 Glow’s failure to moderate, remove, restrict, or block any content or conduct in a particular instance does not constitute approval, waiver, or a commitment to take or refrain from taking similar action in future.

11.16.2 Glow may update its moderation methods, internal severity criteria, automation thresholds, review processes, and enforcement practices from time to time to reflect product changes, operational needs, legal developments, app-store requirements, and trust-and-safety learnings.

11.16.3 Where new features are introduced, including posts, stories, events, group chat, community spaces, or other social surfaces, this Section shall apply to those features unless expressly stated otherwise.

12. Recommendations, Ranking, Visibility, and Filters

12.1. Glow may present profiles, content, or interactions through different surfaces or features, including discovery feeds, recommendation screens, likes-based views, compatibility-based suggestions, search results, or promoted visibility placements.

12.2. The order, visibility, or prominence of profiles or content may depend on factors such as profile completeness, app activity, recency, geographic or contextual relevance, mutuality indicators, stated preferences, settings, premium features, safety signals, and other services-related parameters.

12.3. Some recommendation or ranking features may rely on information that is not publicly visible on a profile, where the user has separately enabled such internal use or where such processing is otherwise described in the Privacy Notice and permitted under applicable law. Where applicable, designated special-category or similarly sensitive profile data may be used for compatibility or personalization only after the user has given the explicit consent required by the Privacy Notice.

12.4. Glow may distinguish between:

a) filters, which narrow down displayed results based on selected criteria; and
b) preferences, which may influence ranking, weighting, or recommendation relevance without necessarily excluding all non-matching profiles.

12.5. Glow may limit, disable, or refuse hard-exclusion filters for certain profile characteristics, especially where this is necessary for legal compliance, anti-discrimination considerations, services integrity, abuse prevention, product policy reasons, or the data-processing restrictions described in the Privacy Notice. Ethnicity, religion / religious practice, and political views are not used as public Explore filters or ranking inputs.

12.6. Paid features may affect visibility, prioritization, access to certain lists or views, or the prominence of a profile or interaction, provided that the relevant paid feature is clearly disclosed before purchase.

12.7. Glow does not guarantee that a specific ranking outcome, placement, level of reach, or number of impressions will be achieved.

12.8. Glow uses certain algorithmic decision-making and artificial intelligence tools in order to operate discovery, filtering, matching, safety, and moderation functions in a faster, more scalable, more consistent, and more relevant manner.

12.9. In particular, Glow may use algorithmic decision-making for: a) hard filters based on selected gender, orientation, sought gender, and sought orientation; b) soft filters and ordering on the Explore interface based on the user’s selected filters; and c) profile matching and preference matching. Glow may also use artificial intelligence as an additional matching-support tool to improve the relevance of profile recommendations, but Glow does not guarantee any particular matching outcome.

12.10. Glow may also use AI-based or algorithmic tools in connection with content moderation and safety. Uploaded images, including profile images, portrait-swap function images, and message attachments, may be analyzed for moderation and related services analytics purposes and are stored in Glow’s own infrastructure or self-hosted environment. Text and voice materials exchanged through messaging may be interpreted by Stream using AI-based tools for moderation purposes. These tools support faster review, more scalable detection, more consistent and equal treatment of users, improved matching relevance, and user safety. Moderation outcomes may involve human review and are not represented as being fully automated in all cases.

13. Privacy and Sensitive Information

13.1. Glow may involve the sharing of personal, intimate, or otherwise sensitive user information. Users should only disclose information they are comfortable sharing and should exercise appropriate caution.

13.2. Certain profile fields or interactions may relate to sensitive or special-category information. The lawful basis, consent framework, use cases, retention, user rights, and other data protection matters relating to such information are governed by the Privacy Notice. Where the product requires explicit consent before a designated sensitive field can be completed or used for compatibility or personalization, that consent requirement applies.

13.3. Where Glow offers optional profile fields, hidden fields, or personalization settings involving sensitive data, the detailed rules governing processing, visibility, internal use, withdrawal of consent, and related controls are set out in the Privacy Notice and, where relevant, in the product interface. A field marked as private is not shown on the public profile but may still be processed internally where the user has expressly consented to the relevant processing and such processing is permitted under applicable law.

13.4. Nothing in these Terms limits any rights a user may have under applicable data protection law.

14. Third-Party Services and App Stores

14.1. Glow may integrate with or rely on third-party infrastructure, communications, analytics, payment, verification, authentication, notification, ticketing, link-routing, hosting, storage, support, or app distribution services.

14.2. Paid purchases within the Glow app are made only through the in-app purchase mechanisms made available by Apple App Store and Google Play. Use of Glow through the Apple App Store, Google Play, or another app marketplace may also be subject to the terms and policies of that marketplace provider.

14.3. Apple, Google, and other relevant platform providers may apply their own billing, payment, invoicing, refund, cancellation, and platform terms to purchases made through their environments. Users should review the applicable platform payment and purchase terms before completing a transaction.

14.4. Glow is not responsible for third-party services, sites, products, billing systems, or platform processes except to the extent required by mandatory law. More detailed information regarding third-party data processing arrangements is provided in the Privacy Notice where relevant.

15. Paid Services, Subscriptions, and One-Off Features

15.1. Glow offers recurring subscriptions, one-off paid features, premium visibility or interaction tools, early-access or limited-offer packages, and other paid digital services.
15.2. The current features, billing period, product scope, and other key characteristics of paid services will be shown in the purchase flow or relevant in-app paywall before the user places the order. Prices are not stated in these Terms and are shown only in the relevant purchase interface.

15.3. The table below provides a general description of Glow’s current subscription structure. Specific quotas, limits, feature names, availability, and packaging may be changed by Glow from time to time, provided that such changes are properly communicated where necessary and do not affect rights that cannot be changed for an already completed billing period except as permitted by law and the applicable billing platform.

15.4. Glow also offers in-app add-on purchases. Current examples include Early bird, Superlike bundles, Compliments as a short message to another user prior to matching, and a temporary visibility enhancement feature such as Boost. The precise effect, duration, and availability of any add-on purchase will be described in the relevant purchase flow before purchase.

15.5. The table below describes the current categories of in-app add-on purchases in general terms only.

15.6. A purchase becomes binding when the user confirms the transaction through the relevant in-app purchase interface.

15.7. Unless expressly stated otherwise, subscriptions renew automatically for successive billing periods until cancelled. Users are notified before auto-renewal of the subscription which includes the renewal date, the applicable rate, and the cancellation procedure. Users can cancel a subscription at any time, subject to section 15.8. - 15.10. below.

15.8. Users may cancel subscriptions in the same way through the same platform through which the subscription was purchased, such as the relevant Apple App Store or Google Play account settings or another designated billing interface made available by the relevant platform.

15.9. Cancelling a subscription stops future renewal but does not retroactively undo the current billing period unless mandatory law, the applicable platform rules, or an applicable refund right provides otherwise.

15.10. One-off paid features are consumed according to their product logic. Unless a different validity period is expressly stated in the relevant purchase flow or required by law, single-use or temporary promotional, interaction, or visibility features, including Superlike bundles or boost-type features where offered, must be activated or used within 6 months from purchase, after which they expire automatically if unused. Glow is not required to send a separate reminder before such expiry, provided that the validity period and the consequence of non-use were clearly disclosed before purchase. Unused benefits are non-transferable and have no monetary redemption value, without prejudice to mandatory law and any applicable billing-platform rules.

15.11. Where Glow offers premium features such as enhanced visibility, promoted placement, boosted reach, highlighted interactions, or access to additional lists or screens, Glow will describe the core effect of those features before purchase, but does not guarantee any specific social result, response rate, ranking position, or visibility level.

15.12. Additional purchase-specific terms may be shown at checkout or in a separate purchase policy. In the event of conflict, mandatory consumer law prevails.

16. Consumer Information and Right of Withdrawal

16.1. Where required by applicable consumer law, Glow will provide pre-contractual information before the user completes a purchase, including the main characteristics of the digital services, the total price, billing structure, duration, renewal logic, and cancellation methods.

16.2. If a consumer purchases a monthly or longer subscription, statutory withdrawal or cancellation rights may apply under the consumer law applicable to that purchase.

16.3. By purchasing a subscription, the user expressly requests immediate commencement of the subscribed digital services from the start of the subscription period. The request for immediate performance may be reflected through acceptance of these Terms.

16.4. Subscribers who purchase monthly or longer subscriptions are entitled to a refund of the price of the subscription (minus the value of any portion of the subscription used at the date the refund is requested) if requested within the first 14 days after the subscription starts.

16.5. Where a refund is requested within that 14-day period, Glow or the relevant billing platform may deduct a proportionate amount corresponding to the part of the services already provided up to the date of the refund request, including the period during which the subscription was active and any paid subscription functionality already made available or used.

16.6. The purchase interface or accompanying purchase terms may present any legally required confirmations relating to withdrawal, immediate performance, proportionate payment for services already provided, or digital-services-specific consumer rights.

16.7. Nothing in these Terms excludes or limits any non-waivable consumer rights under applicable law.

17. Fees, Billing, and Refunds

17.1. All prices are displayed in the currency indicated in the relevant purchase interface and include taxes where required by law, unless stated otherwise.

17.2. Purchases in the app are processed only through Apple App Store and Google Play in-app purchase mechanisms and the payment solutions made available within those app environments. Glow does not independently process card payments for in-app purchases.

17.3. Apple or Google, as applicable, issue the invoice, receipt, or other billing document for in-app purchases made through their platforms. Glow itself does not issue the billing document for those purchases unless expressly stated otherwise for a different purchase channel.

17.4. Refund requests are handled according to:

a) mandatory law;
b) the applicable Apple App Store or Google Play rules and procedures; and
c) any specific refund policy clearly disclosed at the time of purchase.

17.5. Where a subscription or other purchase is made through Apple or Google, the relevant platform may control billing, cancellation, refund routing, and related customer-facing procedures. Users should review the applicable platform purchase and payment terms before completing a transaction.

17.6. Where a subscription is purchased through Apple App Store or Google Play, suspension, restriction, or termination of the user’s Glow account or access to paid features does not by itself cancel the recurring subscription at platform level. To avoid future renewals, the user must also cancel the subscription through the relevant platform account settings, unless the applicable platform provides otherwise.

17.7. Any refund, credit, or other reimbursement granted by Glow on a voluntary goodwill basis, and not because it is required by mandatory law, by the applicable billing-platform rules, or by a specific purchase term, may be limited by Glow to one occasion per purchase category, such as the subscription category and the one-off paid feature category.

17.8. Glow may suspend or limit access to paid features where payment fails, is reversed, is charged back, or is reasonably suspected to be fraudulent.

18. Intellectual Property

18.1. Glow and its licensors retain all rights, title, and interest in and to the services, including the application, software, design, databases, trademarks, logos, text, graphics, interfaces, and all related intellectual property rights, except for user content.

18.2. Subject to compliance with these Terms, Glow grants the user a limited, non-exclusive, non-transferable, revocable license to access and use the services for its intended personal purpose.

18.3. Users may not copy, modify, distribute, sell, license, decompile, reverse engineer, scrape, or exploit any part of Glow except as expressly permitted by law or by Glow in writing.

18.4. The Glow name, brand elements, logos, and related marks may not be used without prior written permission.

19. Availability, Changes, and Discontinuation

19.1. Glow will use commercially reasonable efforts to make the services available, but does not guarantee uninterrupted, error-free, or permanently available operation. Delivery of notifications, alerts, or similar services communications may depend on device settings, operating-system permissions, network availability, and third-party platform services, and is therefore not guaranteed in real time.

19.2. Glow may modify, update, add, remove, suspend, or discontinue any part of the services, feature set, interface, or product logic at any time for legitimate operational, legal, technical, security, commercial, or product reasons.

19.3. Where required by applicable law, Glow will provide notice regarding material changes, discontinuation, or services restrictions.

19.4. Temporary downtime may occur due to maintenance, system upgrades, security issues, network failures, force majeure, or other causes beyond Glow’s reasonable control.

20. Termination by the User

20.1. You may stop using Glow at any time.

20.2. You may delete your account through the functionality made available in the services or by contacting Glow where necessary. Rights requests, appeal requests, and privacy-related questions may also be sent to privacy@glow.support.

20.3. Deleting your account ends your right to use Glow, and your profile should cease to be available in ordinary use without undue delay, subject to any limited retention or post-termination processing permitted or required by law and further described in the Privacy Notice. Residual copies may remain for a limited time in protected systems, backups, and operational queues, including protected backup copies retained for up to 10 days, and some data may need to be retained longer where there is an unresolved report, safety issue, fraud concern, chargeback, legal claim, or similar matter.

20.4. Termination or account deletion does not automatically entitle a user to a refund for any elapsed portion of a paid period, unless mandatory law, the applicable billing platform rules, or a specific applicable refund right under Sections 16 or 17 provides otherwise.

21. Suspension and Termination by Glow

21.1. Glow may suspend, restrict, or terminate your account, or limit specific features, if:

a) you breach these Terms or the Community Guidelines;
b) Glow reasonably suspects fraud, abuse, unlawful behavior, or safety risk;
c) your account appears inauthentic, compromised, or deceptive;
d) this is required for legal compliance, security, or platform integrity;
e) payments fail or are reversed;
f) Glow discontinues the relevant services or feature.

21.2. Where appropriate and proportionate, Glow may first apply a warning or lesser restriction before permanent termination.

21.3. Where required by applicable law, Glow will provide reasons and access to complaint or appeal mechanisms for relevant decisions.

21.4. Where Glow suspends, restricts, or terminates an account or specific features under this Section 21 because of the user’s breach of these Terms or the Community Guidelines, fraud, abuse, unlawful behavior, safety risk, deceptive conduct, or payment-related misconduct, the user is not automatically entitled solely for that reason to:

a) suspension or cancellation of a subscription at billing-platform level;
b) an extension, replacement, re-credit, or restoration of an unused One-off Paid Feature; or
c) a refund for any remaining paid period or unused paid feature. Glow may nevertheless decide to grant a proportionate credit or refund on a goodwill basis where it considers this appropriate. This clause does not limit any right or remedy arising under mandatory law, Sections 16 or 17, or the applicable Apple App Store or Google Play rules.

21.5. Glow may retain records reasonably necessary to investigate abuse, comply with law, resolve disputes, prevent repeat misconduct, or enforce these Terms.

22. Complaints Handling and Dispute Resolution

22.1. If you have a complaint regarding the Services, you should first contact Glow directly so that we can attempt to resolve the matter amicably and efficiently.

22.2. Complaints may be submitted in writing using the following contact details: Flexbox Kft., Registered seat and postal address: 2724 Újlengyel, Nyári Pál utca 15., Hungary; e-mail: privacy@glow.support.

22.3. To help us investigate the matter, you should describe the issue and the remedy requested and, where relevant, include identifying details such as your account data, order or billing reference, and supporting documents.

22.4. Glow will examine complaints and respond within the timeframe required by applicable law. Where the matter concerns privacy, data subject rights, or a review / appeal request relating to personal data processing, you may also use the privacy contact channel identified in these Terms and in the Privacy Notice.

22.5. If no amicable resolution is reached, consumers may, where applicable, seek out-of-court dispute resolution before the competent Hungarian conciliation board or pursue other remedies available under mandatory law. Information on Hungarian conciliation boards is available on the website of the Hungarian conciliation boards and on the website of the Hungarian Chamber of Commerce and Industry. The language of the conciliation boards’ complaints handling process is English and/or Hungarian.

22.7. One of the Hungarian conciliation boards is the Budapest Conciliation Board (operating alongside the Budapest Chamber of Commerce and Industry), whose contact details are as follows:

Budapest Conciliation Board
Seat: 1016 Budapest, Krisztina krt. 99., Hungary
Postal address: 1253 Budapest, Pf. 10, Hungary
E-mail: bekelteto.testulet@bkik.hu
Telephone: +36 1 488 2131
Fax: +36 1 488 2186

22.8. Nothing in these Terms limits any right to bring a claim before the competent courts or to use any mandatory consumer protection remedy available under applicable law.

23. Disclaimers

23.1. Glow provides a social and matching platform, not a guarantee of compatibility, chemistry, honesty, availability, conduct, or successful outcomes.

23.2. To the maximum extent permitted by law, the services is provided on an “as is” and “as available” basis.

23.3. Glow does not warrant that:

a) the services will be uninterrupted, error-free, or secure at all times;
b) recommendations, rankings, or filters will meet every user expectation;
c) any user is truthful, compatible, safe, or responsive;
d) any match, conversation, meeting, or relationship will occur or continue;
e) the services will be free from all bugs, delays, or vulnerabilities.

23.4. Nothing in these Terms excludes any warranty, remedy, or statutory guarantee that cannot be excluded under mandatory law, including consumer law.

24. Limitation of Liability

24.1. To the fullest extent permitted by the applicable laws, Glow excludes all liability under these Terms. Nothing in these Terms, however, excludes or limits liability that cannot lawfully be excluded or limited.

24.2. Subject to clause 24.1, Glow is liable only for damages that are the reasonably foreseeable result of its breach of these Terms or other applicable legal obligations.

24.3. Subject to clause 24.1, Glow is not liable for:

a) the conduct, statements, content, or actions of other users;
b) indirect or consequential loss, including loss of opportunity, reputation, goodwill, or anticipated benefit, unless such exclusion is prohibited by law;
c) user decisions made in reliance on profile information, messaging, recommendations, or interactions with other users;
d) events occurring in offline meetings or third-party environments, except to the extent directly caused by Glow’s own unlawful conduct.

24.4. Subject to clause 24.1 and to the extent permitted by law, Glow’s aggregate liability arising out of or in connection with the paid part of the services shall not exceed the amount paid by the user to Glow for the relevant services during the 12 months preceding the event giving rise to the claim, or EUR 100, whichever is higher.

24.5. The liability cap in clause 24.4 does not apply where mandatory law provides otherwise.

25. Indemnity

25.1. To the extent permitted by applicable law, you agree to indemnify and hold harmless Glow, its affiliates, officers, employees, and contractors from and against third-party claims, losses, damages, liabilities, and reasonable costs arising directly out of:

a) your unlawful use of the services;
b) your breach of these Terms or the Community Guidelines;
c) your infringement of third-party rights;
d) content or conduct attributable to you that gives rise to a legally founded third-party claim.

25.2. This clause does not apply to the extent that the claim arises from Glow’s own unlawful conduct, breach, negligence, or failure to comply with mandatory legal obligations.

25.3. If Glow seeks indemnification under this clause, it will act reasonably and may allow you, where appropriate, to participate in the defense of the relevant claim.

26. Governing Law and Jurisdiction

26.1. Any matters not provided for herein shall be governed by the laws of Hungary, unless mandatory consumer law in the user’s country of habitual residence requires otherwise.

26.2. If you are a consumer residing in the European Union, you also benefit from any mandatory provisions of the law of your country of habitual residence that cannot be derogated from by contract.

26.3. Any disputes which may arise out of or in connection with these Terms which will not be settled amicably, shall be exclusively resolved by the (ordinary) courts of Hungary that is competent based on the registered seat of the Operator, unless mandatory law requires otherwise.

27. Miscellaneous

27.1. If any provision of these Terms is found invalid, unenforceable, or ineffective, the remaining provisions remain in full force to the maximum extent permitted by law.

27.2. Any invalid or unenforceable provision shall be interpreted, and if necessary replaced, in a manner that most closely reflects its commercial and legal purpose while remaining valid.

27.3. Glow’s failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other right.

27.4. You may not assign or transfer your rights or obligations under these Terms without Glow’s prior written consent, except where mandatory law provides otherwise.

27.5. Glow may assign these Terms or any rights and obligations under them in connection with a corporate reorganization, merger, acquisition, asset transfer, or similar transaction, provided that such assignment does not reduce non-waivable user rights.

27.6. These Terms, together with the Privacy Notice, the Community Guidelines, and any purchase-specific terms validly incorporated at checkout, constitute the entire agreement between you and Glow regarding the use of the services, unless mandatory law requires additional documents or information to apply.